Frequently asked questions
A short guide to how the UA Events listings work. Can't find an answer? Send us a message.
About UA Events
What is UA Events?
An events listing of the Ukrainian community in the Netherlands: concerts, performances, talks, meetups, festivals, volunteering. Plus a map of Ukrainian businesses and a selection of Ukrainian books.
Is it free?
Yes. Browsing the listings, subscribing and registering for free events cost nothing. You only pay for tickets to paid events, if they are sold through the site.
Where do the events come from?
We collect announcements from public sources (public channels and organisers' websites), and organisers add events themselves. A moderator checks every event before it is published.
What does the «EN/NL friendly» label mean?
An event in English or Dutch, or one that is easy to follow without Ukrainian. Handy if you want to go with Dutch friends. You can filter the listings by this label.
Subscription and reminders
How do I get new events?
Subscribe via the Telegram bot or by email (the «Subscribe» button at the top of the page). Choose your cities and categories, and we will only send what interests you.
How often will I get messages?
In Telegram — when new events appear in your cities, once a day, around 18:00, up to 5 events at a time. By email — one weekly digest.
How do I get a reminder about an event?
Press the reminder button under the announcement in the bot, or use the link in the email. We will remind you the day before.
How do I unsubscribe?
Send /stop to the bot, or click «Unsubscribe» in an email. Messages stop straight away; at most once we may let you know about new events matching your filters.
Registration and tickets
How do I register for a free event?
Press «Register» on the event page and enter your name and email. The QR ticket arrives by email straight away, no account needed.
How do I buy a ticket?
If tickets are sold through the site, press «Buy tickets» and pay with iDEAL, card, Apple Pay or Google Pay. The ticket with a QR code arrives by email. If the organiser sells tickets themselves, the «Details from the organiser» button leads to their page.
My ticket did not arrive. What now?
Check your spam or promotions folder. If it is not there, send us a message via the contact form with the email you registered with.
How do I cancel or get a refund?
You can cancel a free registration via the link in the email with your ticket. Paid tickets are refunded if the organiser cancels the event or substantially changes the date or venue; the service fee is not refunded.
For organisers and businesses
How do I add my event?
Fill in the «Add an event» form. After a short moderation it will appear on the site and in the Telegram bot. If you organise events regularly, create a free organiser account.
What does the organiser portal offer?
Events in your name, your own registration form with QR tickets, a limit on places and a waiting list, a door scanner, an attendee database and stats. Free for free events.
How do I put a business on the map?
Use the «Add your business to the map» form at the bottom of the businesses page. After a check, the business will appear on the map.
How do I correct or remove an event?
Organisers with an account edit their events themselves. Otherwise, send us a message via the contact form with a link to the event, and we will correct or remove it.